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Membership Manager

To apply, please email careers@technyc.org with the job title in the subject line and a copy of your resume and cover letter.

Overview

Tech:NYC is an engaged network of tech leaders working to foster a dynamic, diverse, and creative New York. We bring together principled New Yorkers to support a successful technology ecosystem, attract and retain top-tier talent, and celebrate New York and the companies that call it home.

Leveraging our network, Tech:NYC advocates for policies that support the growth of technology companies and technology talent in NYC; promote inclusion and diversity; and create access for all New Yorkers to connectivity, tools, and training. We represent the city’s fast-growing, entrepreneurial high-tech industry with government, civic institutions, in business and public policy forums, and the media.

About the Role

Tech:NYC is looking for a motivated and mission-driven Membership Manager to play a central role in strengthening and scaling our fast-growing community of tech companies. This is a unique opportunity for someone who loves cultivating relationships, building systems, owning processes, and working at the heart of a small, high-impact team.

In this role, you’ll take full ownership of day-to-day membership operations—from onboarding and invoicing to engagement tracking and data management—ensuring every member has a high-touch, responsive experience. You’ll be a key partner to the Chief Strategy Officer and a connector across teams, supporting strategic growth and relationship management.

This position is perfect for someone eager to grow into a leadership role, strengthen their professional network, expand their skills in tech-facing nonprofit work, and help shape how a rapidly evolving organization serves its most important stakeholders. You’ll have real responsibility, visibility into high-level decision-making, and the chance to help define how we grow.

Main Responsibilities

Member Experience + Operations

  • Own and manage membership operations processes, including onboarding, invoicing, renewal follow-up, and CRM upkeep.

  • Serve as the primary point of contact for mid- and lower-tier members and provide day-to-day support for all member needs.

  • Develop and maintain onboarding workflows and toolkits to ensure a seamless and consistent experience for new members.

  • Draft and schedule recurring member communications (e.g. renewal notices, event invitations, engagement nudges).

Data + Engagement Tracking

  • Maintain accurate membership tiers, renewal cycles, and contact records; regularly audit CRM data to ensure consistency.

  • Track engagement trends and flag at-risk members; propose strategies for re-engagement.

  • Serve as the internal “source of truth” for membership status, contacts, and activity across the organization.

Internal Collaboration + Growth Support

  • Work closely with the Chief Strategy Officer to track leads and identify growth opportunities.

  • Support sponsorship and fundraising initiatives by preparing relevant outreach materials and compiling member data.

  • Partner with the events and communications teams to ensure members are aware of and participating in key opportunities.

Skills and Experience

  • 3–5 years of experience in membership, customer success, account management, or nonprofit operations (tech sector preferred)

  • Highly organized with strong attention to detail and follow-through

  • Excellent communication and relationship-building skills

  • Experience managing CRM systems (HubSpot preferred) and tracking engagement metrics

  • Member-first mindset with a collaborative working style with a bias towards action

  • Bonus: Familiarity with the New York City and State political landscape

Salary Range + Benefit 

The target range of base salary in this role is $80,000-95,000. In addition to base salary, Tech:NYC considers other key components as part of total compensation, including annual holiday and benefits. Actual base compensation is influenced by a wide array of candidate factors, such as skill set and level of experience. 

Tech:NYC provides a generous benefits package including excellent coverage for health, vision, and dental insurance premiums; paid parental leave; time off including vacation, holidays, and sick time; and reimbursement for cellular service.

Additional Requirements

Tech:NYC currently operates under an in-person office environment Monday through Thursday, with Friday being reserved for at-home flexible work. 

Tech:NYC is an equal opportunity employer committed to a diverse workforce. It is our policy to recruit, hire, train, and promote without regard to race, religion, ethnicity, gender, sexual orientation, age, marital status, veteran status, disability, or any protected category.

Please send a cover letter explaining your interest in the position and a resume to careers@technyc.org. Reference “Membership Manager” in the subject line.

Program Manager, Tech:NYC Fellowship Program

To apply, please send a cover letter explaining your interest in the position and a resume to careers@technyc.org. Reference “Program Manager” in the subject line.

Overview

Tech:NYC is an engaged network of tech leaders working to foster a dynamic, diverse, and creative New York. We bring together New Yorkers to support a successful technology ecosystem, attract and retain top-tier talent, and celebrate New York and the companies that call it home. Tech:NYC mobilizes the expertise and resources of the tech sector to work with city and state government on policies that ensure New York’s innovation economy thrives.

The Program Manager’s primary focus will be supporting Tech:NYC’s new civic fellowship for senior tech leaders, launching later this year. This initiative is designed not to build technology within government, but to unleash operational expertise and cultivate a pipeline of future civic leaders. In addition to the fellowship, the role will also support event and program execution across the Foundation and Tech:NYC’s broader portfolio.

Position Summary

Tech:NYC seeks an ambitious Program Manager to join our team. The Program Manager will assist in the development and implementation of the organization’s new Fellowship program to promote civic-minded leadership in New York City’s tech sector. The Fellowship will expose tech leaders in our membership companies to the inner workings of New York City, creating a network of leaders that bridge the City’s civic and business worlds. With a cohort of their peers, Fellows will explore visions of New York — past innovations, imagined futures, and the road forward — and strengthen the bonds between the tech sector and the City at large.

The Program Manager will serve as the catch all of the Fellowship for public audiences and carry the Fellowship through the design, planning, and implementation stages, beginning with the inaugural cohort in 2025. Among other duties, the Program Manager will assist with relationship management with the Fellows, partner organizations, and civic institutions around New York City that interface with fellows as part of programming. Due to the seasonal nature of the Fellowship program, the Program Manager will also provide event and project management support to Tech:NYC and Foundation initiatives as directed by leadership in between cohorts.

Responsibilities

Program Design + Implementation

  • Support the design stage of the Fellowship, including attending working sessions alongside Tech:NYC Fellowship Director and partner organizations.

  • Facilitate implementation and project management of the Fellowship, from pre-launch through anticipated Fall 2025 launch and beyond.

  • Steward the Fellowship within Tech:NYC and serve as the Fellows’ engagement manager, keeping fellowship inbox organized and helping answer fellows’ questions.

  • Create and update materials to help educate Tech:NYC member organizations and external partners about the program.

Event Management + Engagement

  • Own all aspects of event management for fellowship events, including identifying venues, coordinating with vendors, liaising with attendees and their staff to provide seamless execution and an executive experience.

  • Be present at all fellowship events, including off-site and after-hours activities, and actively coordinate set-up, wrap-up, and day of run-of-show.

  • Provide event coordination and project management support and/or ownership of select events for Tech:NYC and Tech:NYC Foundation initiatives, including policy events, roundtables, ecosystem happy hours/networking events, and more.

  • Help identify opportunities to expand the Fellowship’s engagement, both internally with member organizations and externally with civic institutions and changemakers in NYC.

  • Facilitate in engaging alums of the fellowship in Tech:NYC, as well as civic engagement opportunities across New York.

  • Produce routine and ad hoc Fellowship program reporting.

External Relations + Relationship Management

  • Answer Fellows’ questions, provide support, and confirm attendance & logistical needs at Fellowship events.

  • Assist in development of the Fellowship experience by routinely engaging Fellows and employer-members to gather input and refine program design.

  • Be a positive representative of the Fellowship and Tech:NYC publicly and support the communications team in amplifying impact and engaging with member organizations and civic institutions in future cohorts.

  • Help advance logistics, support communication with key stakeholders, and ensure all funders, strategic partners, and other organizations contributing to the Fellowship are promptly replied to and engaged with.

Qualifications and Experience

  • A minimum of three to five years of experience facilitating programs or project managing, with competencies in stakeholder and partner engagement, external relations, and/or cohort development and administration.

  • Comfort balancing the priorities and attention of external partners with internal vision.

  • Exemplary project management skills, particularly in launching new initiatives.

  • Experience working with a small, dynamic team with evolving responsibilities.

  • An understanding of the roles and dynamics of membership-based associations.

  • Exemplary communication and writing skills.

  • Experience in grant management and reporting.

  • A keen eye for participant experience in large-scale programming and events.

  • Familiarity with the civic sector in New York City and the dynamics therein.

Preferred Qualifications

  • Familiarity with the tech sector and tech industry dynamics.

  • Experience with human-centered program or service design.

  • Experience managing complicated schedules and programs.

  • A passion for collective impact and civic sector innovation.

  • Personal connection to New York City

Salary Range & Benefits

  • The target range of base salary in this role is $85,000-100,000 annually.

  • In addition to base salary, Tech:NYC considers other key components as part of total compensation, including annual holiday and benefits. Actual base compensation is influenced by a wide array of candidate factors, such as skill set and level of experience.

  • Tech:NYC provides a generous benefits package including excellent coverage for health, vision, and dental insurance premiums; paid parental leave; time off including vacation, holidays, and sick time; and reimbursement for cellular service.

Additional Requirements

  • Tech:NYC currently operates under an in-person office environment Monday through Thursday, with Friday being reserved for at-home flexible work.

  • Tech:NYC is an equal opportunity employer committed to a diverse workforce. It is our policy to recruit, hire, train, and promote without regard to race, religion, ethnicity, gender, sexual orientation, age, marital status, veteran status, disability, or any protected category.

  • The Program Manager role will require the ability to participate in evening and morning events, and will require travel within New York City.

To apply, please send a cover letter explaining your interest in the position and a resume to careers@technyc.org. Reference “Program Manager” in the subject line.