Karen Pavlin is Chief Workforce Innovation Officer at ServiceNow where she leads ServiceNow’s global efforts to shape the future of work in an AI-enabled world—ensuring both our employees and the communities we serve have the opportunities, skills, and support to thrive. In her role, she oversees RiseUp with ServiceNow, ServiceNow’s investment to break down traditional barriers of entry into a career in tech, by providing access to the technology, knowledge and opportunity through the ServiceNow ecosystem.

An admired leader in culture building and scaling global technology enterprises, Karen has a deep understanding and passion for nurturing customer relationships through human connection. In doing so, Karen has spent her 30-year career at Accenture and Xerox building dynamic teams that serve a vast, global portfolio of customers. 

Karen holds a Bachelor of Arts and a Masters degree in marketing communications and business from the University of Virginia and is certified by Cornell University’s Modern Chief Diversity Officer Program. Karen sits on the Board of Directors of the Apollo Theater, iMentor, and Girls Who Code and is the recipient of The Network Journal’s Top 25 Black Women in Business and the 4A’s Foundation Elevating Inclusion Award.